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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rick Hickman

November 18, 2024

5  out of  5
rating by Rick Hickman
"Very good and professional service iam glad to have state farm for my insurance company hollies was my agent she was great with serving my needs provided everything needed to open my account thanks so much"
We responded:
"We are so glad you had a good experience with Hollie and State Farm. We will keep working hard to earn your business."
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Dakota Mcdaniel

November 14, 2024

5  out of  5
rating by Dakota Mcdaniel
"Holly was an excellent agent ! And I’m supper satisfied with her she is probably the best one around ! And definitely deserves a raise"
We responded:
"Thanks Dakota! So happy Hollie was able to help with your insurance. We work hard to deliver great prices on quotes and great customer service."
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Susan Lomax

October 7, 2024

5  out of  5
rating by Susan Lomax
"Jordan made me feel like a FAMILY MEMBER!!!"
We responded:
"Thanks Susan! So glad we could help with your insurance. Jordan is doing a great job!"
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Lori Pittenger

October 2, 2024

5  out of  5
rating by Lori Pittenger
"Jordan's pleasant and knowledge was a plus. He is definitely an asset."
We responded:
"I couldn't agree more Lori. Jordan is a valuable asset and we are lucky to have him. Thanks for taking the time to share your thoughts!"
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Jaquez Hamilton

October 2, 2024

4  out of  5
rating by Jaquez Hamilton
"Personable and professional. Had little to no issues when asking about details with policies. Helped me get a good insurance plan."
We responded:
"Thanks Jaquez! Glad we could help you out with your insurance. We’ll be working hard to earn that 5th star. "
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Zack Sherman

September 27, 2024

5  out of  5
rating by Zack Sherman
"I'm very grateful to have found this insurance company, and especially grateful to Nethia. He was very knowledgeable and worked hard to get me the policy l wanted. He also saved me a ton of money, and got me an affordable price, too. Great guy, great company."
We responded:
"So glad we could save you some money on your insurance. Nethia always does a great job. Thanks for your business!"
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Vicki Eudy

September 24, 2024

5  out of  5
rating by Vicki Eudy
"Paul assisted me today and unlike corporate, actually did what was best gor me."
We responded:
"Thanks Vicki! Paul always tries hard to do the best thing for our customers. Appreciate your business!"
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Rhonda Young-Hurt

September 20, 2024

5  out of  5
rating by Rhonda Young-Hurt
"In a moment of frustration about my insurance rates and my insurance company, I completed one of those web inquiries about getting the best rate for insurance. I never complete those because I thought that I would rather pay a higher price than have my phone ringing and pinging all day and all night with solicitation. Well, as soon as I pressed SEND, I just knew I’d regret it! However, the stars aligned somehow and I received a call from an insurance company that I actually recognize and used to be a customer of. State Farm. The agent’s name is Jordan Holt. He is an active listener, he is professional, courteous informed, empathetic, me and I really lucked out when I answered that call. I’m saving over $500/year and still have a policy to add! Realized that my former agent was gouging me. 🤦‍♀️ (Major company with famous actor as a spokesperson.). Anyway I’m grateful for Jordan following up on the inquiry. The documents populated in the app right away. I’m very pleased so far."
We responded:
"Thanks for choosing us Rhonda! Getting insurance quotes can be a frustrating process. I hope we were able to make it just a little easier. "
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Sherri Laney

September 19, 2024

5  out of  5
rating by Sherri Laney
"I had the pleasure of speaking with Jordan for all of my insurance needs. He was very pleasant and accommodating. I appreciate that kind of dedication for my needs. Thank you!"
We responded:
"Really appreciate the feedback Sherri. Jordan is a rock star!"
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Jane North

September 18, 2024

5  out of  5
rating by Jane North
"Nathiel was so patient and answered all Of my questions and concerns. Wonderful and knowledgeable and most kind to work with. An asset to State Farm for sure. Excellent representative 😊"
We responded:
"Thanks Jane! We love Nethia too. We're so glad he was able to help you out. Appreciate your business."
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Kay Hoersch

September 3, 2024

5  out of  5
rating by Kay Hoersch
"Jordan was extremely helpful. He.answered all my questions and walked me through the application."
We responded:
"Thanks for the review Kay. Love it when we can help people with their insurance. Jordan is the best!"
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Stacey Perkins

August 30, 2024

5  out of  5
rating by Stacey Perkins
"I spoke with Paul, I just hung up, THANK YOU , 😊, what a NICE man, he got me a GREAT deal, 👍 Progressive can kick rocks, I am 53 years old, I have never had a ticket since I earned my dl @ 16yo, I was paying 156.00 a month, then the renewal for minimal full coverage went up to 170.00, WTH, right? Thats 500/500 for comp and collision also. So Paul at State Farm gets me 0.00/500, towing, car rental, for...130.00 a month! YAY!! THANK YOU A THOUSAND TIMES OVER!"
We responded:
"Thanks Stacey! So glad Paul was able to save you some money. I'll be sure to pass your comment along to him. "
Profile photo of Leo

Leo

June 20, 2024

1  out of  5
rating by Leo
"Uninformed and unprofessional support team and reps. Added on an extra over $200 a month without my consent a couple months after having the policy. I didn't learn about such until the day before my payment was due. Was not informed. I found out when I tried making my payment a month early. Nobody was willing to help me the day before. And my account rep Molly decided to hang up on me after continuously avoiding the issue at hand. Which was that they're charging me so much extra, and I didn't have the information I needed to make the correct payment on time. Edit: Not only did you underwrites not quote me properly, you are suggesting that I have to pay the difference for your mistake... Nice try. I spoke with you and all you could tell me that I'm now expected to pay double, and "pay back the difference" due to your own mistakes. I started at 275 and got moved up to 498 Molly ended the call after spending 10 minutes completely avoiding the issue at hand, not listening, and repetitively repeating herself as if something was gonna change. No she did not "hang up when things got heated". She hung up because she was upset that she was way too incompetent to respond to my request in an effective way. I was getting nowhere and repeating herself not only annoyed me, but the fact she didn't have anything relevant to say might have hurt her own feelings. She feels an inclination for me to allow her to avoid the issue. Hanging up was disrespectful, and unwarranted. Especially when the matter had to do with making an on time payment that day. She did the absolute most to not address the issue at hand. You're backing her and your company up because that's business but it's not one that I respect for stated reasons. Good luck bud"
We responded:
"I understand your concern Brayden. I’m glad you and I were able to speak on the phone. I listened to the call you just had with Molly. Sounds like it started out fine and Molly ended the call when things got heated. We do our best to give an accurate quote at the time of application. However, our underwriters sometimes discover more information, which can change the price. For privacy reasons, I can’t speak to your situation specifically in a Google review, but I’m glad you and I were able to discuss it on the phone."
Profile photo of Dan Beem

Dan Beem

March 29, 2024

4  out of  5
rating by Dan Beem
"They've been great to me for years."
We responded:
"Thanks Dan! Always great to hear from a happy customer. Hope you are doing well."
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Ceairin Atwood

January 23, 2024

5  out of  5
rating by Ceairin Atwood
"Took care of me in a really stressful time on time."
We responded:
"Thanks Ceairin! So glad we could help in your time of need."
Profile photo of Clara Green

Clara Green

January 18, 2024

1  out of  5
rating by Clara Green
"State Farm does not consider Seniors when it comes to prices of insurance, keep going up on payments even if you are a safe driver!"
We responded:
"So sorry to hear your rates changed. We have very little control of the rates here at the local agency. However, we would be happy to review your coverages and discounts to ensure you are getting the best value possible. Please feel free to contact us anytime. Thanks!"
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Laura Blevins

December 16, 2023

5  out of  5
rating by Laura Blevins
"Couldn't do better"
We responded:
"Thanks Laura! Appreciate the feedback."
Profile photo of Geoffery Gough

Geoffery Gough

December 4, 2023

5  out of  5
rating by Geoffery Gough
"I called to get a quote on insurance Steve was very professional very polite and very down to earth. He helped me with all my needs as well as bundling my renters insurance with my auto at an incredible discount. My time spent on the phone with Steve was well spent he attended to my every needs before I could even ask this employer should be proud to have such a tactful caring employee. ... Move over jake, there's a new guy in town and his name is Steve !!!"
We responded:
"Steve is the best! Thanks so much for your business!"
Profile photo of Tracy Greer

Tracy Greer

December 1, 2023

5  out of  5
rating by Tracy Greer
"As Ryan did excellent on getting me car insurance. It took less then 5 minutes and now I have good insurance. Thanks a gin"
We responded:
"Thanks Tracy! Ryan is the best. "
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Vandyke De Van

November 21, 2023

5  out of  5
rating by Vandyke De Van
"Great and outstanding job"
We responded:
"Thanks sooo much!"
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Heidi Barnard

November 6, 2023

5  out of  5
rating by Heidi Barnard
"I have had State Farm auto insurance for years. They have always offered the best & cheapest deals out of all other insurance companies. My agent, Nick, has been exceptionally helpful and explains everything in a way I can understand. My only problem with State Farm recently, is the scamming in the underwriters and/or billing department."
We responded:
"Thanks Heidi! Nick is the best! Thanks so much for your business. "
Profile photo of Michelle Bronson

Michelle Bronson

August 30, 2023

5  out of  5
rating by Michelle Bronson
"They are always helpful and friendly and go above and beyond. When I was first looking for insurance after getting back to Michigan and getting a car again they were the best deal.i could find even more so than the agent I used to use in Muskegon also State Farm. Caleb helped me through that process and alot after and Ted was awesome answering all my questions and explaining how things work with me trying to decide on an upgrade on my car I had."
We responded:
"Thanks so much Michelle! Glad things are going well."
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Mark Kransz

July 20, 2023

1  out of  5
rating by Mark Kransz
"Been with this agency branch for years, pay our bills on time. Recently the last check we sent was lost. However this branch never reached out to us informing us that our check was lost and our bill was not paid so we went three weeks without insurance without being informed. When trying to rectify this issue this branch was very rude and inconsiderate. They made the experience horrible and never apologized once about this issue. I highly suggest never going to this branch."
We responded:
"I really regret you had this experience Mark. I can't say what happened to the check other than it was not received by State Farm. In your comments you suggested there was a big gap in your coverage. It's a great thing that a grace period exists. This allowed the bill to be paid without a gap in coverage. I'm also thankful that my office reached out to you yesterday and made you aware of the issue before the deadline to pay and prevent cancellation. Please feel free to contact us anytime if we may be of assistance."
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Calvin Lewis

July 7, 2023

5  out of  5
rating by Calvin Lewis
"Ryan's was very professional and helpful, great customer service keep up the great job Ryan."
We responded:
"Thanks Calvin!"
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Evan Lile

June 30, 2023

5  out of  5
rating by Evan Lile
"Ryan has been great to work with. He is always extremely responsive and provides fantastic service anytime I have a question."
We responded:
"I agree, Ryan is a great addition to our team. Thanks!"